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By SVP Field Reporter Yat-Yee Chong
If your image of a bookstore involves dark shelves, half-lights, and coffee-colored walls, you’d be surprised by READER'S COVE. This independent bookstore in Fort Collins, Colorado is bright; its Caribbean-inspired blue and green walls decorated with colorful surfboards. To further convince people who walk into the store that this is a fun and friendly place, there is a custom pirate ship in the children’s section.
Owner Charles Kane opened the bookstore 2 ½ years ago when a much beloved independent bookstore closed it doors. “I love Fort Collins, and I felt like we were lacking in a community book store.”
The community bookstore he’s started has quickly become much more than a provider of books. It is an integral part of the community. Take a look at the stats:
Number of book clubs that meet at the store: 14
Number of writers’ groups (including the local SCBWI chapter): 5
Number of book reports submitted during the ‘08 summer reading program: 1700
Number of children who participated: 450
Number of events in the 19 days up till May 11th: 23
These events include story times, book launches, readings, book signings, and Opera 101, an outreach event in collaboration with Opera Fort Collins. This collaboration with other organizations to bring the arts to the people, is yet another example of the Readers Cove’s commitment to the community.
The bookstore has planted itself firmly in Fort Collins, but Charles is equally committed to building his community of employees. When I asked, tongue-in-cheek, if employees have to be English Majors, he laughed. “No, but we did end up with many who are.” And luckily for the store and its patrons, the employees’ eclectic tastes and expertise span the spectrum from YA to literary works to religion studies to reference materials.
Pictured right: Book launch and book signings by local authors, Barbara
Fleming and Malcom McNeil "Images of America: Fort Collins, The Miller Photographs"
Pictured left is authorDenise Vega, (on the very next day) with some of her young readers building paper burritos to celebrate her picture books, "Build a Burrito" and "Grandmother, Have the Angels Come" as part of the events celebrating this year's Fort Collins Reads program.
Charles’s attitude toward his employees is based on his respect for their whole persons. For example, he encourages them to volunteer in non-profit organizations of their choices, knowing that their passions and beliefs span as great a range as their expertise. He builds camaraderie by requesting each employee to regularly report on the books they read as well as post their goals—anything from playing the piano to going to grad school to visiting Nepal-- so they can help one another to reach their goals.
“We actually had a backlash from this,” Charles says. One of his employees wanted to work for a particular company. By using the six-degrees-of-separation theory, they manage to link to someone from this company. “And so we helped him fulfill his goal but we lost a great employee.”
This forward-looking attitude has led Charles to split up management duties among the employees so that whe
n they leave, they’ll have management skills on their resumes.
Despite the difficulties inherent in running a successful independent bookstore: competition from chains and gargantuan online stores in a weak economic climate, Readers Cove stands its ground, continuing its mission to provide books, support local authors and artists, and grow young readers.
From Reader's Cove fan, Maddy, "Ahoy, Matey!"
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Yat-Yee Chong lives within 15 minutes of three public libraries and several bookstores. It is the perfect town for her book worm family. Her first novel, for middle graders, won second place in two contests and is being readied for submissions. She discovers that the best way to handle the nail-biting uncertainty of this process is by writing another novel and collecting information for a third. Every once in a while, she writes restaurant reviews, recipes, essays, and short stories. She records her writing journey here.
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Heads up, everyone! We are beginning our last week in our month-long celebration of National Independent Bookseller Month. You have just FIVE DAYS left to nominate someone for the coveted SVP crown of Independent Bookseller of the Year. And, just FIVE DAYS left to link your website or blog to one of our indie bookstores profile. In addition to getting the word out and supporting these fabulous bookstores, it puts you smack dab in the running to win a $100.00 Indie Bound gift certificate. Yeah, there's that!
By Shrinking Violet Field Reporter Elizabeth Loupas
Tucked away like an unexpected treasure on the shady streets of Roanoke, Texas, is THE BOOK CARRIAGE—a locally-owned bookstore that brings together everything delightful about independent bookselling.
The dream business of owners Larry and Angie Granados, The Book Carriage opened in November 2008 in a brick storefront on Roanoke’s Oak Street. When I walked in, I thought: “How beautifully they’ve restored this lovely old building!" Angie Granados laughed as she offered me a mocha lattè (to die for) and sat down with me to chat at one of the coffeehouse-style tables. “We built the building from scratch,” she said. “It’s all new. But you’re not the first person to comment on the ‘restored’ feel. I take that as a great compliment.”
First, of course, books. The Book Carriage has a hand-picked and beautifully displayed selection, including everything from New York Times bestsellers to fascinating history books by local authors. Want something a little out of the ordinary? A friendly bookseller will order it for you and call you when it arrives. And chat with you about other books you might like when you go in to pick it up. It’s personalized bookselling by people who truly love books and the delights of reading.
The children’s corner is decorated with a floor-to-ceiling hand-painted mural by a local artist. Toys and a comfy rug for sitting cross-legged and poring over picture books add to the charm. Every weekend The Book Carriage hosts children’s story times—a treat for the kids and a moment of respite for the parents, who can relax with a cup of espresso and a muffin.
And that’s not just any espresso. The Book Carriage is the proud owner of a La Marzocco Espresso Machine, handcrafted in Florence, Italy and considered the gold standard in the specialty coffee industry. Here you see barista Keith Nolan preparing a lattè, complete with a complicated and delightful feather design in the froth.
The Book Carriage also hangs art by local artists, and in its saloon-style upper level are tucked away meeting rooms for book clubs and other local groups. Halfway down the beautifully finished stairway is a miniature stage where local musicians play on Saturday nights. There’s a gift corner and tables for coffee-drinkers, with free Wi-Fi.
But the heart of The Book Carriage is its staff. From left to right, bookseller Samuel Granados, co-owners Larry and Angie Granados, and barista Keith Nolan.
“Larry and I always wanted to retire early and start our own business,” Angie Granados said. “We fell in love with Roanoke, and we’ve both found our true callings as independent booksellers. We had so much to learn! We joined ABA and spent an intense week in their Booksellers School, and when we came home we got to work.”
Angie’s smile glowed and her enthusiasm was irresistible. “I’ve always loved books and art and music and teaching,” she said. “And it’s all part of The Book Carriage.”
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ELIZABETH LOUPAS is a freelance writer and novelist who lives in Coppell, Texas, just a hoehandle down the road from Roanoke. She hopes to have good news soon about her first book, The Second Duchess, a historical novel based on Robert Browning’s narrative poem “My Last Duchess.”
Elizabeth hates housework, cold weather, and wearing shoes. She loves books, animals, gardens, and popcorn. Not surprisingly she lives in a state of happy barefoot chaos with several rooms full of books, an herb garden, a popcorn popper, and two beagles.
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An extrovert herself, Brown finds meeting the needs of introverted booklovers a personal challenge. “Most of my employees are introverted and approaching customers [who are often also introverted] doesn‘t always come easily,” Brown said. “So we include ways to communicate without being intrusive, like posting recommendation notes and author quotes on the bookshelves.”
Brown enjoys being known as the Book Lady and is proud of the sense of place Milestone Books has earned in the community. She also especially enjoys the Mother-Daughter and Father-Son Book Clubs. And because she got her love of reading from her mother, she is eager to pass that enthusiasm along to others. Which is why she keeps two baskets stocked with free books.
“I don’t think we have to worry about the extinction of the written word,” Brown said. “Even with the popularity of Kindle, I believe there’s enough kids out there who still want to turn the page.” She encourages authors to continue to support Independent Bookstores first and foremost by their presence, and also by continuing to mention them on their blogs and in interviews with the media.
If you happen to be in the Alabama Saturday, June 13, stop by Milestone Books for Summer Reading Wave! Children’s authors Hester Bass, Tony Crunk, Faye Gibbons, Jo Kittinger, Peter Huggins, R. A. Nelson and Bob Whetstone will be signing books and doing fun activities from 1 - 4 pm. Shop Independent!
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Forty minutes up the road from Santa Barbara's dazzling coastline lies the town of Solvang, California. Known as much for its kitschy décor as its delectable pastries, the Danish village is a popular tourist destination.
One store has managed to carve out a loyal fan base by catering not to the tourists, but to locals who love to read. After 39 years of serving the Santa Ynez Valley, owner Kathy Mullins knows a thing or two about books, customer service and marketing.
"It's labor-intensive work," she says. "There are a lot of places where people can buy books so you have to build customer loyalty. It helps to be in a place not too close to the box stores!"
While the lack of chain stores in the area has certainly helped The Book Loft to survive, Kathy's enthusiasm for what she does and the service she gives her customers has helped the store thrive.
"I think all independent book stores pride themselves on having knowledgeable employees," Kathy says. "Our staff has been very stable. We know our customers."
And they reward them.
Known as the "Reader's Advantage" program, locals can give their phone number to book store staff when they make a purchase. For every $100 spent at the store, customers earn a $10 coupon. "It's worked out well," adds Kathy. "For the customers and for us."
The Book Loft has a section for local authors and for books about the Santa Ynez Valley. They have hosted many book signings and launches, and really try to cater to their market. For instance, rather than take advantage of space allowances from publishers, the staff tries to pick and highlight books that they like. Because the store is small, Kathy says they have to be very selective about what they carry. But she and her staff are open to suggestions from customers as well.
"Authors really have to be marketers. You have to work to get your voice heard," she says. "But one of the best ways of publicizing a book is word of mouth. Some people might have other motives for recommending a book so sometimes the only test is to have it and see if it does well."
The Book Loft is near the corner of Alisal on Mission Drive in Solvang. They are open seven days a week, from 9 a.m. While their website isn't updated often, you can find hours and other information: http://www.bookloftsolvang.com/
(And check out this mini review Kathy had in a January 2007 article for The Valley Journal. It mentions a book by a certain Shrinking Violet!)
In addition to writing for several regional magazines,
Sherrie Petersen enjoys writing fiction for children.
Her middle-grade novel, “Secret of Undine,” recently
won 3rd place in the 2009 Pikes Peak Writers Fiction Contest. She lives in Solvang, CA.
Sherrie's website Sherrie's blog
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Robin and I want to thank The Book Loft for the marvelous work that they do in support of reading and literature for children and young adults! And, we thank our Reader/Reporter Extraordinaire Sherrie Petersen for bringing us this great profile. Sherrie has won a signed copy of Thalia Chaltas' new YA novel entitled Because I Am Furniture, which had just been named to the Summer 2009 Kid's Indie Next List as an Inspired Recommendation for Kids from Indie Booksellers. In addition to winning Thalia's amazing new book, Sherrie is now entered into our raffle to win the $100.00 Indie Bound gift certificate!
If you'd like to get in the drawing as well, link or re-post any of our Field Reporter's indie profiles on your own blog. If you come back and post the link in our comments, your name will be put in our drawing. Or, purchase a book online through one of the Independent Booksellers we profile during the month. That will get your name in the drawing, too.
LET THE FUN BEGIN!